Frequently asked questions
Before you order
How do I choose a size?
Use the measurements and guidance for the specific product. Compare a garment that already fits, and check the labelled sizing system when buying footwear. Read the size and fit guide.
Does a full tracksuit include both pieces?
A full tracksuit listing includes the top and bottoms identified on that product page in the selected size. Hoodie-only and bottoms-only listings are sold separately. Where available, Build your set lets you choose each piece and size independently; check its total because separate-piece and full-set prices can differ.
Can you help with a gift?
Use our gift guide to shop by budget and compare sizing without relying on age alone.
How much is UK delivery?
The advertised UK standard service is £3.99, with free UK standard delivery on orders of £120 or more after discounts. Eligibility and any destination-specific charges are confirmed at checkout.
Why has only part of my order arrived?
Some orders are dispatched in separate parcels, which may arrive at different times. Check your dispatch emails. If an item is still missing, email grindandgarms@gmail.com with your order number and the item outstanding.
How do I track my order?
Use the tracking details emailed after dispatch or Track my order.
What if the item or size supplied is wrong?
Email grindandgarms@gmail.com with your order number and photographs of the item label so we can investigate and arrange correction.
Can I cancel an online clothing or footwear order?
UK statutory cancellation rights normally let you notify cancellation within 14 days after delivery and then return within a further 14 days. Statutory rights also apply to sale clothing and footwear. Return parcels to Grind & Garms, 32 Linford Forum, Linford Wood, Milton Keynes, MK14 6LY, United Kingdom. Include your order number and keep proof of postage. Your rights for faulty or misdescribed goods are unaffected.
Which payment methods are available?
Checkout shows the payment methods available for your order and device, including cards, PayPal and Klarna. Wallet availability depends on your device and account. Third-party payment providers apply their own eligibility rules.